CHAD E. BARNES

1009 Sharview Cir. #717, Charlotte, NC 704.900.8410 ▪ Email: barnes.chad@live.com
 


Education

Coastal Carolina University                                                                    2007-2009                    
Conway, SC                                             

·         Bachelor of Science in Business Administration, Finance
·         Beta Alpha Psi Honor Society
·         Cumulative GPA 3.11

Horry-Georgetown Technical College                                                    2006-2007
Conway, SC          

·         Associate in Arts, Business Career Path, Magna Cum Laude
·         Phi Theta Kappa Honor Society
·         Cumulative GPA 3.92

 
 

Professional Experience

NCO Financial                                                                                          2011Current
NCO Advisor (Outsourced Customer Service)
              
·         Provided technical support for Cloud computing services.
·         Specialized in Synchronizing data, calendars, contacts, and email through multiple platforms including MS Windows, MS Outlook, MS Exchange Server, iOS, and Macintosh OS X.
·         Performed customer service for Apple iTunes billing department, assisting customers with their Apple iTunes accounts.
·         Completed three weeks of training in three days to become cross-trained in multiple departments.

Myrtle Beach Vacations, Inc.                                                                  20072011
Administrative Assistant
              
·         Provide high-level administrative support by conducting research, preparing presentations, and handling information requests.
·         Performing clerical functions such as preparing correspondence, answering phones, arranging conference calls, and scheduling meetings.
·         Maintain company database performing data entry, bookkeeping, and file management.


E*Trade Financial  (Inbound  Call Center)                                          2002 – 2005
Financial Services Associate II
              

·         Cultivated a comprehensive knowledge base of various financial products, including checking, savings, IRAs, certificates of deposit, loans, and credit cards.
·         Handpicked by management to sell, assist refinancing, and prepare initial loan documents for recreational vehicle and boat loans.
·         Was only member from training class to be offered a permanent position with E*Trade Financial.
     November 2002 – February 2003 was employed via staffing agency at Acsys Staffing

Intersections Inc.  (Inbound Call Center)                                             2001 – 2002
Credit Education Specialist          

·         Represented a leading provider of customized identity management solutions, teaching call center customers to read and understand credit reports, and effectively dispute inaccurate credit file data and improve ratings.
·         Successfully marketed credit and identity theft protection services to customers of a major credit card company.


GT Computers                                                                                         1996 – 2001
Sales/ Account Manager/ Network Operator
·         Managed technical support initiatives to accurately diagnose and troubleshoot hardware and software issues in order to process repair and maintenance requests of network operations.
·         Partnered with technical project leaders to devise future project plans based on specifications gathered from end-users.

·         Sold hardware, software and peripherals for home computers.  Conducted sales training for staff.
·         Developed and implemented a variety of promotional initiatives including direct mail, live demonstrations, onsite presentations, and cold calling to further establish clientele and meet revenue goals.
·         Worked in the departments of Retail Sales, Upgrades, Onsite Installation, and Corporate Sales