CHAD E. BARNES
1009 Sharview Cir. #717, Charlotte, NC ▪ 704.900.8410 ▪ Email: barnes.chad@live.com
Education
Coastal Carolina University 2007-2009
Conway, SC
· Bachelor of Science in Business Administration, Finance
· Beta Alpha Psi Honor Society
· Cumulative GPA 3.11
Horry-Georgetown Technical College 2006-2007
Conway, SC
· Associate in Arts, Business Career Path, Magna Cum Laude
· Phi Theta Kappa Honor Society
· Cumulative GPA 3.92
Professional Experience
NCO Financial 2011 – Current
NCO Advisor (Outsourced Customer Service)
· Provided technical support for Cloud computing services.
· Specialized in Synchronizing data, calendars, contacts, and email through multiple platforms including MS Windows, MS Outlook, MS Exchange Server, iOS, and Macintosh OS X.
· Performed customer service for Apple iTunes billing department, assisting customers with their Apple iTunes accounts.
· Completed three weeks of training in three days to become cross-trained in multiple departments.
Myrtle Beach Vacations, Inc. 2007 – 2011
Administrative Assistant
· Provide high-level administrative support by conducting research, preparing presentations, and handling information requests.
· Performing clerical functions such as preparing correspondence, answering phones, arranging conference calls, and scheduling meetings.
· Maintain company database performing data entry, bookkeeping, and file management.
E*Trade Financial (Inbound Call Center) 2002 – 2005
Financial Services Associate II
· Cultivated a comprehensive knowledge base of various financial products, including checking, savings, IRAs, certificates of deposit, loans, and credit cards.
· Handpicked by management to sell, assist refinancing, and prepare initial loan documents for recreational vehicle and boat loans.
· Was only member from training class to be offered a permanent position with E*Trade Financial.
November 2002 – February 2003 was employed via staffing agency at Acsys Staffing
Intersections Inc. (Inbound Call Center) 2001 – 2002
Credit Education Specialist
· Represented a leading provider of customized identity management solutions, teaching call center customers to read and understand credit reports, and effectively dispute inaccurate credit file data and improve ratings.
· Successfully marketed credit and identity theft protection services to customers of a major credit card company.
GT Computers 1996 – 2001
Sales/ Account Manager/ Network Operator
· Managed technical support initiatives to accurately diagnose and troubleshoot hardware and software issues in order to process repair and maintenance requests of network operations.
· Partnered with technical project leaders to devise future project plans based on specifications gathered from end-users.
· Sold hardware, software and peripherals for home computers. Conducted sales training for staff.
· Developed and implemented a variety of promotional initiatives including direct mail, live demonstrations, onsite presentations, and cold calling to further establish clientele and meet revenue goals.
· Worked in the departments of Retail Sales, Upgrades, Onsite Installation, and Corporate Sales
